Home 5 FAQ

I’m not from USA, can I order ?

– Yes you can. We ship to Europe daily.

Is this site legit, real ?

– if you don’t believe us just place small order first so you can check us and we bet you will order again ! 😉 Also feel free to check our reviews, they are over 950 and growing!

Are your products real ?

– Yep, we buy them straigth from the manufacturers

Do you offer any price discounts ?

– when it’s over 1 000 $ US dollars, we can offer a price discount. Contact us!

Can I track my order ?

– yeah, we can provide your tracking number and after 5th days since it’s shipped you can track it easily.

How can I trust you ? Are you legit ? Reviews ?

– most of our customers checked us first by small order, this is how it works. We’re not selling candies, we sell real gear and this is not easy.

– if you want to check our reviews, then click on home website https://steroids-usa.org – when you’re on main page – take your look on right side of website. There’s a blue colum ” REVIEWS ” please click on it and see. We have over 950 reviews from registered customer who have bought, received and left us a review, feel free to read them.

How do you ship orders, how is it packed ?

– Discretion is on highest level, no one will EVER knows what you ordered. We’re deleting all information, track of payments to keep you ( customer ) SAFE.

– How? Our method is our method, we’re not sharing any info, after you receive product you will find out how ( we prefer classic post because of success, safety )

Why are prices so low ?

– Our gear is not from 5th hand. We’ve got roids straight from sources ( labs ) which made them so we can offer appropriate prices for illegal, real substances.

I want to order in bulk, is it possible, safe ?

– Yes, it’s. Contact us for further information.

Where do you ship from ?

– central Europe

When will be my order shipped ?

We ship one time per week from secure reasons. Please respect it. Our delivery success rate is close to 99% so we know what to do.

Is the delivery guaranteed ?

– it’s not, after the order is shipped it’s your problem by then. We’re saying all the facts to you, we’re honest source, we provide tracking, everything and from our experience it’s now about 99 % success ( approx ). We ship to USA daily for many years and that’s the fact. If if you place order there is like 5 % risk that problem may appear. We’re always ready to help and give some nice deal if this happens but fortunately it’s really rare.

When can I ask for a track code?

– after your order status says ” shipped ” feel free to ask for a track code, mention your order number and we will reply back.

How long does it take to USA ?

– usually 7-20 days, if usps is late and this happens sometimes, up to 30 days.

Delivery time to Europe?

– Usually 3-5 working days. Few countries 5-10 days

Do you ship to Canada and Australia?

Yes, we do. The delivery success rate is 90%. We do not guarantee delivery.

Do you offer dropshipping services?

Yes, we do. Email us for futher information.

What happens if my order will not come ?

– if mistake happens on postal services side because of provided bad or not full adress, we do not. When order is stopped, even if it doesn’t happen, I will give you money back or reship your order with smile on my face.

Omg, he’s not responding! What do I do now?

– keep calm, open your spam folder or wait because I work at European timezone and I do eat, sleep as well. Usually I reply to all emails max. in 24 hours, at most cases in 12 hours.

Do I get any price discounts when I’m a good customer?

– sure, we send voucher codes on regular basic as we appreciate every one customer who’s dealing with us. If you recommend us to your friends via our referal program, you will get price discount too.

Payment :

I’m from USA and I want to pay with VISA, can I ?


Is there any recommended payment method ?

– Bank Transfer ( Bank Wire ).

My Credit Card was refused, what do I do?

Credit cards can be refused for a number of reasons, many of which are out of both your and our control. When you place an order with a credit card, the information you submit goes directly to our merchant bank at which point it is tested through various fraud. The following are the main reasons of decline transactions:

If the Billing and shipping address are different: In this situation, the card-issuing Bank may stop the transaction to avoid suspect Fraud cases. It is also a possibility that your Bank has declined the transaction because it’s an International transaction. Please inform your Bank that you are expecting a charge from China, Oversea.

If you are using a card from a different state (or country) where the card was actually issued: This happens if your card was issued at your address but you are using the same from a different state or country. You should use billing, shipping address the same as your card address.

As you can see, there are many channels your transaction must pass through before it is accepted and if there is a problem with even one of them your entire transaction for your online medication will be declined. In the event it is declined, please give us a call to confirm the order. Please note that some banks will require your authorization after they accept the charge from our company. For example, if you normally use your card only in USA and your bank suddenly sees a transaction from overseas they may think that the transaction is suspicious and wish to speak with you before allowing it to go through. In this case, they may call you to confirm or you may need to call and alert them of your approval. We recommend you check with your bank after placing an order just to make sure everything went through successfully. It is important to note that all credit card processing through our company is done outside the USA

I don’t recognize the charge on my card, is it from your company?

We are working with multiple Banks thus the name of the charge may differ. Please always try to find the transaction by similiar price, or exact price. As previously mentioned, your bank may takes additional fees for oversea transaction so price can be a bit different.

Account Related Questions

I am not receiving emails you sent me, what is the problem?

If you are having problems receiving email from us please try the following:

     Ensure your email address is correct in your account
     Check your SPAM filters and junk mail box
     Add us to your mail server’s white list
     Try using another email address from a different service provider (ie: if you are using Hotmail, try using Gmail!)

Warning: Email provider as yahoo, hotmail, live, aol may block our emails anytime. We recommend to use gmail if possible.
If you have checked all of the above and are still having problems receiving our emails then contact us and we will be glad to help your solve the problem.

How do I change my password?

Simply login to your account and visit the “Change Password” page. We recommend you choose a strong password for your account so as to increase the security.

I wish to cancel my account.

It is possible to cancel your account however for security reasons you must contact us to have this completed. As no card information is stored with the account, there may not be any reason for exercising this option.

I need to re-order or change the payment method – how do I do it ?

If order hasn’t been paid simply submit the new order again.

My payment has been declined and I’d like to try it again, how to ?

Simply, feel free to re-order as it’s the easiest for both of us. It means that you only submit the same order again.

Have you received my payment ?

If you sent money via Bank Wire we update your order status and send you email about ” processing ” – please make sure you check your spam folder, junk or monite your order status in your account on website.

If you used card – your order status has to be ” payment accepted ” – sometimes it take up to 24, but only in few cases… please be patience.

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